Returns & Exchanges
At WHAT THE FLEX, we want you to love your fit, which is why we offer a 30-day hassle-free return window for all unwashed and unworn items. If your gear doesn't meet your expectations, our streamlined process ensures you get back to your routine without the stress.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print and Pack
Download your prepaid shipping label and securely pack your items in their original packaging, ensuring all tags are still attached.
Drop Off
Hand your package to the designated carrier or drop it off at any authorized shipping location within 7 days of generating your label.
Get Refunded
Once our warehouse team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing